privacy policy

Privacy Policy

Last updated: 7 Sep, 2026

1. Introduction and Scope

This Privacy Policy explains how Helix Biosciences Solutions, operated by Helix Biosciences Solutions Inc. (“Helix BioSolutions”, “we”, “us”, or “our”), collects, uses, discloses, and safeguards information when you visit helixbiosolutions.com (the “Site”), create an account, contact us, or place an order for research compounds.

By using the Site, you acknowledge that you have read and understood this Privacy Policy. This policy applies to information processed through the Site and does not govern the practices of third parties we do not control.

2. Information We Collect

We collect information in three ways: information you provide to us, information collected automatically, and information from service providers acting on our behalf.

2.1 Information You Provide

When you create an account, place an order, subscribe to updates, or contact us, you may provide:

  • Identity and contact details — name, email address, shipping and billing address, and any details you include in messages to us.
  • Account information — username and password associated with your Site account.
  • Order information — the products you order, order value, and related correspondence (for example, a reason for return).
  • Communications — the content of emails or messages you send to support@helixbiosolutions.com.

2.2 Information Collected Automatically

When you use the Site, certain information may be collected automatically, including:

  • Device and technical data — IP address, browser type, device type, and operating system.
  • Usage data — pages viewed, links clicked, referring pages, and time spent on the Site.
  • Cookies and similar technologies — see Section 4.

2.3 Order and Payment Information

Orders are processed through PayPal and Zelle. When you pay, your payment is handled by the applicable payment provider under that provider’s own terms and privacy policy. We receive confirmation and order details needed to fulfill your order, but we do not collect or store full payment card numbers on the Site.

3. How We Use Your Information

We use information to:

  • process, fulfill, and ship your orders;
  • create and manage your account;
  • provide customer support and respond to inquiries;
  • send order confirmations, shipping notifications, and tracking details;
  • send marketing or research-update communications where you have opted in (see Section 5);
  • maintain the security and integrity of the Site;
  • detect, prevent, and address fraud, misuse, or technical issues; and
  • comply with applicable legal obligations.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to operate core features (such as your shopping cart, login session, and account), to remember preferences, and to understand how the Site is used. Because the Site runs on a WooCommerce/WordPress platform, certain cookies are strictly necessary for shopping and checkout to function.

You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

5. Analytics, Marketing, and Communications

  • Analytics: We may use analytics services (Google Analytics, Google Search Console) to understand Site performance and usage.
  • Newsletter/Marketing: If you subscribe to our updates, we use your email to send research updates, new-compound announcements, and batch releases. You can unsubscribe at any time using the link in our emails or by contacting us.

6. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

  • Payment providers (PayPal, Zelle) to process transactions;
  • Shipping carriers (USPS, FedEx) to deliver orders and provide tracking;
  • Service providers who support the Site, hosting, email, or analytics on our behalf, under obligations to protect your information; and
  • Legal and safety recipients — where required by law, legal process, or to protect our rights, users, or the public.

7. Data Security

We maintain reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy — including completing orders, providing support, and meeting legal, accounting, or reporting requirements — after which it is deleted or anonymized.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, update, or delete your personal information, to object to or restrict certain processing, or to opt out of marketing. You can exercise these choices by contacting support@helixbiosolutions.com. We will respond consistent with applicable law.

10. Children’s Privacy

The Site and our products are intended for professional research use and are not directed to children. We do not knowingly collect personal information from any children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date reflects the most recent revision, and material changes will be posted on this page. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

For any privacy questions or requests:

  • Email: support@helixbiosolutions.com
  • Mailing address: Helix Biosciences Solutions Inc., 5900 Balcones Drive, STE 100, Austin, TX 78731, USA

All products are intended strictly for laboratory and research use only. Not for human or veterinary use.